Get involved

We are keen to hear the first-hand experiences and opinions of key stakeholders, namely online platforms and their business users. Such feedback is of key importance in monitoring the regulatory environment for the online platform economy. To this end, we are inviting online platforms and business users to contact us to discuss their experiences on subjects such as online marketing, algorithmic decision-making, ranking and others.

If you are a business user of online platform(s), or a representative of an online platform and you wish to share your experience of participating in an online platform economy, we invite you to contact us here.

Why participate?

This is your chance to contribute to creating a safer, fairer, more trusted and transparent online trading environment for all. Your insights will be analysed by the study team. They will help the team and the expert group to track developments and identify emerging issues in the online platform economy, and will inform an appropriate policy response. All your answers will remain anonymous and will never be associated with your name.

Please note that any kinds of engagement as part of this study are not to be considered as part of any complaint-handling or dispute settlement mechanism.