Flag your issue

The Observatory aims to contribute to an environment of fair and trusted cooperation between business users and online platforms. For this purpose, we collect information and analyse specific issues that are encountered by business users in their dealings with online platforms, especially issues that are unresolved or recurring. In parallel, we seek to hear from the platforms regarding the challenges they face in their relationship with business users.

Please note this is not a complaint handling mechanism

Your submission will not be regarded as part of any dispute settlement mechanism. The European Commission is not obliged to take any direct action in response to this submission. No liability is attached to the European Commission, the Observatory team, expert group, study team or others as a result of information provided in this form.

Why participate?

The information you share is extremely valuable and will help us understand current trends and emerging issues in the online platform economy. The responses you provide in the form below will be made available to the study team, who will analyse and summarise the issues reported. This analysis will feed into the analytical papers and reports produced by the study team and the expert group. All of your answers will remain anonymous and will never be associated with your name.

Please feel free to fill in the form using your own language.

Flag your issue

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If you have any questions or comments, do not hesitate to contact us.